COVID Safe Airport Experience

Safe travel throughout the pandemic by AeroS


This app is a personal passion project to help people get through airports in a COVID world using automation and a smartphone app.

By giving and delivering on this promise, it will speed up the airport process and put their fears to rest by being trusted.

On a wider scale, we’d love to bring forward the target of long-range air travel forward to pre-covid levels from 2023, to 2021 by bringing about trust via the app.


The problem

These travellers are people who are anxious about the airport and flying experience and potentially their families and other travellers. They get frustrated with other people not following rules and with processes not being thorough enough. They are generally tech savy.

User Research

This stage of my project was to undertake detailed User Research, learning as much as we could about our users and their needs for the app. I undertook a range of research such as looking into airports and their messaging, airlines and their messaging, a survey and user interviews.

Below, I’ll show a select few slides but you can view the full presentation that would have been shown to the client.  You can download the full slides here.

User Flow & Experience Mapping

After the user research, I was in a much better place to start to look at the experience map and user flow. The focus with the experience map was to look at the different thinking and emotions at each stage of the process. The user flow was key to figuring out how the app would flow, making it as easy as possible for the user to experience happy emotions.


The next stage of the process was to wireframe to spec out and test the designs I have done. I started this process on paper and then translated to Adobe XD.

Iterative Design

After wireframing, it was time to move to the UI stage. I wanted to develop a clear and modern UI scheme that could stand the test of time and abide by the latest standards.